Roadside Assistance TechII

Job Description: We are currently seeking a Roadside Assistance Manager to oversee and coordinate our roadside assistance operations. The ideal candidate will be a proactive leader with exceptional organisational skills and a strong customer service orientation. As the Roadside Assistance Manager, you will be responsible for managing a team of roadside assistance technicians, dispatching service calls, and ensuring timely and efficient service delivery. You will also be tasked with maintaining inventory, managing equipment, and implementing quality assurance measures to uphold our standards of excellence.

Responsibilities:

• Manage and supervise a team of roadside assistance technicians, providing guidance, training, and support as needed.

• Coordinate the dispatch of service calls, ensuring prompt response times and efficient allocation of resources.

• Monitor and track service requests, ensuring that all customer inquiries are addressed in a timely and professional manner.

• Oversee inventory management, including ordering, stocking, and maintaining supplies and equipment.

• Implement quality control measures to ensure the highest standards of service delivery and customer satisfaction.

• Handle escalated customer issues or complaints, working to resolve them quickly and effectively.

• Collaborate with other departments to streamline processes, improve efficiency, and enhance the overall customer and client experience.

• Stay informed about industry trends, best practices, and regulatory requirements, and make recommendations for continuous improvement.