About the Role
Responsibilities:
Manage and supervise a team of roadside assistance technicians, providing guidance, training, and support as needed.
Coordinate the dispatch of service calls, ensuring prompt response times and efficient allocation of resources.
Monitor and track service requests, ensuring that all customer inquiries are addressed in a timely and professional manner.
Oversee inventory management, including ordering, stocking, and maintaining supplies and equipment.
Implement quality control measures to ensure the highest standards of service delivery and customer satisfaction.
Handle escalated customer issues or complaints, working to resolve them quickly and effectively.
Collaborate with other departments to streamline processes, improve efficiency, and enhance the overall customer and client experience.
Stay informed about industry trends, best practices, and regulatory requirements, and make recommendations for continuous improvement.
Requirements
We are currently looking for contractors in your area!You, as a Roadside Assistance Technician, would help stranded motorists by:
Providing jump starts
Delivering fuel
Assisting with tire changes
Lock outs
To be an independent contractor, there are a few requirements. You must have:
Valid driver's license
Functional cell phone with talk and text
Proof of valid auto insurance
Your own personal vehicle
Pass a background check
own or have access to:
2-4 ton floor jack
4 way lug wrench or breaker bar and sockets
10'-12' jumper cables
Jump box with air
3-5 gal gas can
Funnel
Tire patch kit
cones with reflective material on it or reflective triangles
flashlight
reflective vests
Chargeable Impact drill
first aid kit
Key Responsibilities
Diagnose Vehicle Issues: Inspect vehicles to identify mechanical problems using diagnostic tools and test drives.
Perform Repairs: Fix issues related to engines, transmissions, brakes, suspension, electrical systems, and other components.
Maintenance Services: Conduct routine maintenance such as oil changes, tire rotations, and filter replacements.
Replacement and Upgrades: Install new parts and upgrade systems to improve vehicle performance.
Safety Checks: Ensure vehicles meet safety and emissions standards.
Customer Interaction: Communicate repair needs and costs with customers, providing clear explanations of services.
Record-Keeping: Maintain accurate logs of repairs, parts used, and services performed.
Required Skills and Qualifications
Strong knowledge of automotive systems and repair techniques.
Proficiency in using diagnostic and repair tools.
Ability to read technical manuals and schematics.
Strong problem-solving and attention to detail.
Physical stamina for lifting heavy parts and working in various conditions.
Good communication and customer service skills.
Education and Experience
High school diploma or equivalent (required).
Certification from a trade school or vocational program (preferred) or Work Experience with references.
ASE certification or equivalent (a plus).
1-3 years of experience in automotive repair (preferred but not always required).
As a key component of our operations, JRS Roadside Tech II/Mobile Mechanics play an essential role in ensuring the success of our business. Their expertise in providing timely roadside assistance and on-site vehicle repairs helps us maintain efficiency, minimize downtime, and keep our operations running smoothly. Their dependable service and technical know-how are integral to meeting our business needs and delivering reliable outcomes for our clients.
Job Type: Contract
Pay: $28.00 - $38.00 per hour
Expected hours: 5 – 55 per week
Benefits:
Flexible schedule
Flexible spending account
Life insurance
On-the-job training
Paid training
Parental leave
Professional development assistance
Relocation assistance
Schedule:
On call
Supplemental Pay:
Bonus opportunities
Work Location: On the road
About the Company
oe's Roadside is a reputable provider of roadside assistance services, dedicated to delivering prompt, reliable, and customer-focused solutions to motorists in need. With a commitment to excellence and a passion for helping others, we have established ourselves as a trusted partner for drivers across [Location]. We take pride in our team of dedicated professionals who go above and beyond to ensure the safety and satisfaction of our customers.