TERMS & CONDITIONS (Print) 

Invoice Agreement Printable

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Joe’s Roadside Assistance / JRS Roadside Techs / JRS Mobile Mechanics
Effective October 2023
Updated 3/24/26

Welcome to the official Terms & Conditions governing all roadside, towing, and mobile mechanic services provided by Joe’s Roadside Assistance, JRS Roadside Techs, JRS Mobile Mechanics, and any affiliated entities (collectively, the “Company”). By accessing, requesting, scheduling, or accepting services—whether booked online, by phone, through a third-party program, via text message, or through digital invoice approval—you agree to be legally bound by these Terms & Conditions.

 

 

1. ACCEPTANCE; ELECTRONIC SIGNATURE; BINDING EFFECT

Sections 1–18 of the master Terms & Conditions remain unchanged and are fully incorporated herein by reference for legal continuity. Acceptance of service constitutes a legally binding agreement, including electronic acceptance via text message, invoice approval, or verbal confirmation.

 

 

2. CONFIDENTIALITY; NON-DISCLOSURE; NON-SOLICITATION; DEFAMATION; LIQUIDATED DAMAGES (KENTUCKY)

 

 

2.1 Definition of Confidential Information

“Confidential Information” includes, without limitation, all non-public information disclosed verbally, visually, electronically, or in writing, including but not limited to:

2.1.1 Company Proprietary Information

(a) Pricing structures and internal rate sheets;
(b) Dispatch methods, routing systems, and operational protocols;
(c) Vendor agreements, contractor relationships, and service coordination methods;
(d) Training materials, internal communications, and business strategies;
(e) Non-public invoices, internal notes, fraud prevention systems, and chargeback defense documentation.

2.1.2 Service Provider Information

(a) Names, personal phone numbers, and addresses;
(b) Driver’s license information, license plate numbers, and insurance documentation;
(c) Certifications and personal identifying information (PII);
(d) GPS tracking data, routing logs, and location history.

2.1.3 Service Documentation

(a) Photographs, videos, VIN documentation, diagnostics, and service records;
(b) Payment verification records and job-related documentation.

 

 

2.2 Customer Non-Disclosure Agreement (NDA)

As a material condition of receiving Services, Customer agrees that they shall not, without prior written consent of the Company:

(a) Disclose, publish, transmit, or distribute Confidential Information to any third party;
(b) Share internal communications, proprietary pricing structures, or technician personal data publicly;
(c) Provide Company proprietary information to competitors;
(d) Use Confidential Information for commercial, competitive, or exploitative purposes.

This provision constitutes a binding, transaction-specific Non-Disclosure Agreement under Kentucky law.

 

 

2.3 Protection of Technicians; Anti-Doxxing; Harassment Prohibition

Customer agrees that they shall not:

(a) Publicly disclose or publish personal identifying information of any Service Provider;
(b) Post or share driver’s license information, license plates, insurance documents, or private contact information;
(c) Harass, threaten, intimidate, retaliate against, or attempt to damage the reputation of any Service Provider.

Nothing herein restricts lawful consumer reviews that do not disclose private personal data or proprietary Company information.

 

 

2.4 Non-Solicitation of Service Providers (12-Month Restriction)

Customer agrees that for a period of twelve (12) months following completion or cancellation of Services, Customer shall not, directly or indirectly:

(a) Solicit, hire, contract with, or attempt to engage any technician, dispatcher, or vendor introduced through the Company for similar services outside of the Company;
(b) Encourage or induce any Service Provider to circumvent Company dispatch, billing, or operational systems.

The parties acknowledge that the Company invests substantial resources in recruiting, vetting, training, dispatching, and maintaining its Service Provider network.

 

 

2.5 Pricing Confidentiality; Anti-Circumvention; Interference with Services

Customer acknowledges that all pricing structures, rate schedules, and amounts paid to Service Providers are confidential and proprietary.

Customer agrees that they shall not:

(a) Solicit, request, or attempt to obtain internal pricing or compensation information from any Service Provider;
(b) Inquire into contractor pay rates for purposes of negotiation, dispute, or reduction of charges;
(c) Negotiate directly with Service Providers outside of Company-authorized systems;
(d) Attempt to reduce, reverse, or dispute agreed service charges after acceptance of Services;
(e) Initiate or threaten chargebacks based on information obtained outside Company-authorized communications;
(f) Bypass Company dispatch, billing, or communication systems.

Any violation of this Section constitutes a material breach of this Agreement.

Company Remedies

In the event of a violation, the Company reserves all rights permitted by law, including but not limited to:

(a) Denial of any refunds or partial refunds;
(b) Immediate cancellation or termination of Services without liability;
(c) Enforcement of full payment obligations;
(d) Refusal of future service;
(e) Recovery of damages pursuant to Section 2.7.

All pricing is exclusively determined and authorized by the Company. Service Providers are strictly prohibited from discussing pricing with Customers.

 

 

2.6 Public Statements; Defamation; Arbitration Requirement

2.6.1 Dispute Procedure

Customer agrees that all disputes, allegations, or complaints shall first be resolved through arbitration as set forth in Section 16.

2.6.2 Prohibited Statements

Customer shall not publish or communicate statements that:

(a) Are knowingly false or made with reckless disregard for truth;
(b) Falsely accuse the Company or its Service Providers of fraud, theft, criminal conduct, or regulatory violations without substantiated evidence;
(c) Materially misrepresent the Services performed.

2.6.3 Protected Rights

Nothing herein restricts lawful complaints to government agencies or truthful consumer reviews protected by applicable law.

 

 

2.7 Liquidated Damages

The parties agree that certain breaches of this Section would result in substantial harm, including reputational damage, loss of vendor relationships, increased insurance costs, chargeback exposure, safety risks, and administrative expenses, and that such damages would be difficult to determine with precision.

Accordingly, the following liquidated damages shall apply:

(a) Unauthorized Disclosure of Personal Identifying Information: Damages per occurrence for violations of Section 2.3;
(b) Solicitation or Circumvention of Service Providers or Pricing Systems: The greater of $3,500 or ___ times the total service amount;
(c) Knowingly False Public Accusations of Criminal Conduct: $5,000 per adjudicated false statement.

 

 

2.8 Not a Penalty

The parties acknowledge that:

(a) These amounts are not penalties;
(b) Actual damages would be difficult to calculate at the time of contracting;
(c) The stated sums are reasonable estimates of anticipated harm under Kentucky law.

 

 

2.9 Equitable Relief

Customer acknowledges that breaches of this Section may cause irreparable harm. The Company shall be entitled to seek:

(a) Injunctive relief;
(b) Court-ordered removal of unlawful content;
(c) Actual damages;
(d) Enforcement through arbitration;
(e) Attorney’s fees where permitted by law.

 

 

2.10 Survival

This Section shall survive completion, cancellation, or termination of Services and remain enforceable to the fullest extent permitted by law.

 

 

3. PAYMENTS; REFUNDS; CHARGEBACKS; FRAUD PREVENTION

 

 

3.1 Payment Authorization

By requesting or accepting Services, Customer authorizes the Company to charge all agreed service amounts, including labor, travel time, diagnostics, equipment usage, and applicable fees. Payment may be collected before, during, or after service at the Company’s discretion.

 

 

3.2 Accepted Payment Methods; Verification Requirements

The Company accepts the following:

(a) Primary: Zelle, Cash App, Venmo;
(b) Secondary: Credit/Debit Card (subject to verification).

For card payments, Customer may be required to provide:

(a) Government-issued identification;
(b) Verification of the payment card (including last four digits);
(c) Confirmation matching the cardholder identity.

Failure to provide verification may result in refusal of service.

 

 

3.3 Card Processing Fees

A processing fee of $10–$20 may be applied to card transactions to account for administrative and fraud-related costs.

 

 

3.4 No Refund Policy

All payments are final and non-refundable once:

(a) Service has been agreed to;
(b) A technician or Service Provider has been dispatched;
(c) Travel has commenced or work has begun.

This applies regardless of vehicle condition, outcome, or Customer decisions following dispatch.

 

 

3.5 Courtesy Refunds

Any refund issued shall be deemed a discretionary courtesy and shall not:

(a) Constitute an admission of fault;
(b) Waive Company rights;
(c) Establish precedent for future transactions.

 

 

3.6 Chargebacks; Fraudulent Disputes

Customer agrees not to initiate chargebacks for services that were requested, agreed to, dispatched, or performed.

Any such action constitutes a material breach and may be treated as fraudulent payment activity.

 

 

3.7 Evidence of Service

The Company maintains records including, but not limited to:

(a) Dispatch logs and timestamps;
(b) GPS location data;
(c) Photographs and videos;
(d) Customer communications;
(e) Payment confirmations and invoices.

Such records may be used in arbitration, legal proceedings, or chargeback disputes.

 

 

3.8 Chargeback Liability; Cost Recovery

In the event of a chargeback in violation of this Agreement, Customer shall be liable for:

(a) The full service amount;
(b) Chargeback fees and penalties;
(c) Administrative and investigation costs;
(d) Collection and legal fees where permitted by law.

 

 

3.9 Right to Refuse Service

The Company reserves the right to refuse or cancel service based on:

(a) Failure to comply with payment verification requirements;
(b) Suspected fraud or payment risk;
(c) Non-compliance with payment terms.

 

 

3.10 Pricing Authority

All pricing is determined solely by the Company. Customers are prohibited from discussing pricing directly with Service Providers.

 

 

3.11 Supremacy of Terms

These Terms shall control over any verbal statements or representations made by technicians, contractors, or third parties.

 

 

3.12 Survival

This Section shall survive completion or termination of Services and remain enforceable for all payment-related matters.

 

 

FINAL ACKNOWLEDGMENT

BY REQUESTING OR ACCEPTING SERVICES, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS.