TERMS & CONDITIONS

Joe’s Roadside Assistance / JRS Roadside Techs / JRS Mobile Mechanics
Effective October 2023
Updated 2/27/26

Welcome to the official Terms & Conditions governing all roadside, towing, and mobile mechanic services provided by Joe’s Roadside Assistance, JRS Roadside Techs, JRS Mobile Mechanics, and any affiliated entities (“Company”). By accessing our services—whether booked online, by phone, through a third-party program, via text, or through digital invoice approval—you agree to be legally bound by these Terms & Conditions.

1. ACCEPTANCE; ELECTRONIC SIGNATURE; BINDING EFFECT

(Sections 1–18 remain exactly as you drafted them above and are fully incorporated here without change for legal continuity.)

19. CONFIDENTIALITY; CUSTOMER NON-DISCLOSURE AGREEMENT (NDA); NON-SOLICITATION; DEFAMATION; LIQUIDATED DAMAGES (KENTUCKY)

19.1 Definition of Confidential Information

“Confidential Information” includes, without limitation:

(A) Company Proprietary Information

• Pricing structures, internal rate sheets, dispatch methods, routing systems, vendor agreements, operational protocols, training materials, technical procedures, internal communications, and business strategies;

• Non-public invoices, internal notes, fraud prevention systems, chargeback defense documentation, and proprietary processes;

• Vendor networks, contractor relationships, and internal service coordination methods.

(B) Service Provider Information

• Names, personal phone numbers, personal addresses, driver’s license information, license plate numbers, insurance documentation, certifications, and personal identifying information (PII) of technicians, tow operators, dispatchers, contractors, and vendors;

• GPS tracking data, routing logs, and Service Provider location history.

(C) Service Documentation

• Photographs, videos, VIN documentation, diagnostics, payment verification documentation, and service records created in connection with Services.

Confidential Information includes all non-public information disclosed verbally, visually, electronically, or in writing.

19.2 Customer Non-Disclosure Agreement (NDA)

As a material condition of receiving Services, Customer agrees that they shall not, without prior written consent of the Company:

• Disclose, post, publish, transmit, or distribute Confidential Information to third parties;

• Share internal communications, proprietary pricing structures, internal procedures, or technician personal data publicly;

• Provide Company proprietary information to competitors;

• Use Confidential Information for commercial, competitive, or exploitative purposes.

This constitutes a binding transaction-specific Non-Disclosure Agreement under Kentucky law.

19.3 Protection of Technicians; Anti-Doxxing; Harassment Prohibition

Customer agrees not to:

• Publicly disclose or publish personal identifying information of any technician or Service Provider;

• Post driver’s license information, license plates, insurance documents, or private contact information;

• Harass, threaten, intimidate, retaliate against, or attempt to damage the personal or professional reputation of any Service Provider.

Nothing herein prohibits truthful consumer reviews that do not disclose private personal data or proprietary Company information.

19.4 Non-Solicitation of Service Providers (12-Month Restriction)

Customer agrees that for twelve (12) months following completion or cancellation of Services, Customer shall not directly or indirectly:

• Solicit, hire, contract with, or attempt to engage any technician, dispatcher, or vendor introduced through the Company for similar services outside the Company;

• Encourage any Service Provider to circumvent Company dispatch or billing systems.

The parties acknowledge that the Company invests substantial resources in recruiting, vetting, insuring, training, dispatching, and maintaining its Service Provider network.

19.5 Public Statements; Defamation; Arbitration-First Requirement

19.5.1 Customer agrees that disputes, allegations, or complaints shall first be addressed through the arbitration procedures set forth in Section 16.

19.5.2 Customer shall not publish or communicate statements that:

• Are knowingly false or made with reckless disregard for truth;

• Falsely accuse the Company or its Service Providers of fraud, theft, criminal conduct, or regulatory violations without substantiated evidence;

• Materially misrepresent the Services performed.

19.5.3 Nothing herein restricts lawful complaints to government agencies or truthful consumer reviews protected by law.

19.6 LIQUIDATED DAMAGES 

The parties agree that certain breaches of this Section would cause substantial harm, including reputational damage, loss of vendor relationships, increased insurance costs, chargeback exposure, safety risks, and administrative expenses, and that such damages would be difficult to determine precisely at the time of contracting.

Accordingly, the parties agree to the following reasonable liquidated damages provisions:

(A) Unauthorized Disclosure of Technician Personal Identifying Information

Customer agrees to liquidated damages per occurrence for publicly posting private personal identifying information of a Service Provider in violation of Section 19.3.

(B) Solicitation or Circumvention of Service Providers

Customer agrees to liquidated damages equal to the greater of:

• $3,500, or

• An amount times the total service amount paid for the original transaction.

(C) Knowingly False Public Accusations of Criminal Conduct

If determined by arbitration or court of competent jurisdiction that Customer knowingly made false accusations of criminal conduct, fraud, or theft against the Company or its Service Providers, Customer agrees to liquidated damages of $5,000 per adjudicated false statement.

19.7 Not a Penalty

The parties expressly acknowledge:

• The above amounts are not penalties;

• Actual damages would be difficult to calculate at the time of contracting;

• The stated sums are reasonable pre-estimates of anticipated harm under Kentucky law.

If any liquidated damages provision is deemed unenforceable, the Company may pursue actual damages and equitable relief.

19.8 Equitable Relief

Customer acknowledges that breaches of this Section may cause irreparable harm. The Company shall be entitled to seek:

• Injunctive relief;

• Court-ordered removal of unlawful content;

• Actual damages;

• Enforcement through arbitration;

• Attorney’s fees where permitted by law.

19.9 Survival

This Section shall survive completion, cancellation, or termination of Services and remain enforceable to the fullest extent permitted under Kentucky law.

FINAL ACKNOWLEDGMENT

BY REQUESTING OR ACCEPTING SERVICES, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT.

If you would like, I can next:

• Perform a Kentucky enforceability tightening pass (to reduce risk of liquidated damages being struck down),

• Strengthen your Arbitration section to align with Section 19 remedies, or

• Format this into a professionally structured website-ready master agreement with improved readability and legal flow.

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BY REQUESTING OR ACCEPTING SERVICES, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT.