Terms & Conditions
and Privacy Policy

TERMS & CONDITIONS

Joe’s Roadside Assistance / JRS Roadside Techs / JRS Mobile Mechanics

Effective October 2023
Updated November 14, 2025

Welcome to the official Terms & Conditions governing all roadside, towing, and mobile mechanic services provided by Joe’s Roadside Assistance, JRS Roadside Techs, JRS Mobile Mechanics, and any affiliated entities (“Company”). By accessing our services—whether booked online, by phone, through a third-party program, via text, or through digital invoice approval—you agree to be legally bound by these Terms & Conditions.

 

1. ACCEPTANCE; ELECTRONIC SIGNATURE; BINDING EFFECT

1.1 Acceptance of Agreement. By doing any of the following, the Customer acknowledges, agrees, and consents to be legally bound by this Agreement:

• Requesting, scheduling, or booking service with the Company (directly or via a third-party dispatcher, motor club, insurer, or platform);
   

• Digitally signing or approving any estimate, invoice, or work order;
   

• Sending written or electronic confirmation (including via text message, email, chat, or app) authorizing service;
   

• Verbally authorizing service after being made aware of these terms or provided a link/notice;
   

• Allowing a technician, tow operator, or service provider dispatched by the Company (collectively, “Service Provider(s)”) to begin work on the Customer’s vehicle or property.
   

1.2 Electronic Signature Laws. Customer acknowledges that such actions constitute the Customer’s electronic signature and consent, and that this Agreement is enforceable under applicable electronic signature laws, including, where applicable, the U.S. ESIGN Act and Uniform Electronic Transactions Act (UETA), and any similar state law.

1.3 Scope. This Agreement applies to all services, including but not limited to roadside assistance, towing, mobile mechanic repairs, diagnostics, tire services, lockouts, jumpstarts, fuel delivery, inspections, and any related or ancillary services (collectively, the “Services”).

 

2. MANDATORY PHOTO, VIDEO & DOCUMENTATION POLICY

2.1 Documentation Requirement. As a condition of receiving Services, Customer acknowledges and agrees that the Company and its Service Providers may, and in some cases must, collect and retain photographs, videos, and other documentation, which may include, without limitation:

• License plate of the vehicle, where visible or accessible;
   

• Vehicle Identification Number (VIN), where reasonably accessible;
   

• Before-and-after photographs and/or videos of the vehicle and work area;
   

• Photographs of parts, products, receipts, and packaging (including serial and model numbers);
   

• Photographs or videos of the surrounding environment and vehicle position.
   

2.2 Customer Identification. For purposes of payment verification, fraud mitigation, and safety:

• Customers may be asked to provide, and permit the photographing of, a valid government-issued identification document, particularly where payment is made by credit or debit card.
   

• Failure to provide or permit such identification may result in refusal, suspension, or cancellation of Services at the Company’s sole discretion.
   

2.3 Refusal of Documentation. If Customer refuses required photos, videos, or identification:

• The Service Provider shall contact Dispatch for instructions;
   

• The Company may delay, modify, suspend, or cancel Services;
   

• The Company shall have no liability for any delay, loss, or inconvenience arising from Customer’s refusal;
   

• In cases where service is pre-authorized by an insurer, motor club, or other third party (“Guaranteed Authorization” or “GA”), documentation may be mandatory to fulfill such authorization.
   

2.4 Mileage Documentation. Where GPS or in-system mileage tracking is unavailable, Service Providers may document before-and-after odometer readings via photograph for billing, compliance, and verification.

 

3. USE, STORAGE & DISCLOSURE OF DOCUMENTATION

3.1 Operational Use. Customer expressly consents to the Company’s use of collected documentation (photos, videos, receipts, etc.) for operational purposes, including but not limited to:

• Verification of Services performed;
   

• Quality control and training;
   

• Safety and risk management;
   

• Compliance with insurance, warranty, or roadside program requirements;
   

• Investigation and resolution of complaints or disputes.
   

3.2 Promotional Use (Non-Identifying). Customer authorizes the Company to use non-identifying images (e.g., vehicle-only images, work in progress, tools, general roadside scenes) for:

• Marketing, social media, and advertising;
   

• Website or digital content;
   

• Training and internal materials.
   

The Company shall not intentionally display personally identifying information of the Customer (such as faces, driver licenses, home addresses, or clearly visible full license plates) in public promotional materials. Additional notice or consent for each individual use is not required.

3.3 Law Enforcement & Legal Requests. Customer acknowledges and agrees that documentation may be provided or disclosed, without further notice to Customer, to:

• Law enforcement agencies;
   

• Insurance carriers;
   

• Attorneys and legal representatives;
   

• Courts, arbitrators, or administrative bodies;
   

• Governmental or regulatory authorities,
   

in response to lawful requests, subpoenas, investigations, or as otherwise required or permitted by applicable law.

3.4 Chargeback & Fraud Disputes. Customer agrees that the Company may use documentation to:

• Contest or defend against any chargeback, refund demand, or allegation of unauthorized or fraudulent transactions;
   

• Support the Company’s position in any dispute with a bank, payment processor, insurer, motor club, or similar third party;
   

• Provide evidence of Services rendered, vehicle condition, and Customer presence/authorization.
   

 

4. PAYMENTS, FEES & REFUNDS

4.1 Non-Refundable Payments. Unless expressly required by applicable law or expressly stated in a written agreement signed by the Company:

• All payments for Services are non-refundable once Customer has agreed to Services and/or work has commenced.
   

4.2 Additional Fees. Customer understands and agrees that additional fees may apply, including but not limited to:

• Wait-time fees, storage fees, after-hours fees, or extra labor charges;
   

• Fees due to delays caused by Customer’s unavailability, inaccessible vehicle location, or hazardous conditions;
   

• Additional diagnostic or repair charges if the scope of work changes after preliminary diagnosis.
   

4.3 Payment Verification. Prior to completion of Services, the Service Provider must verify payment, which may include obtaining:

• A digital receipt showing a verification indicator (e.g., blue checkmark); or
   

• A written or electronic “PAID” confirmation.
   

If payment cannot be verified, the Company may suspend or cancel Services.

 

5. PARTS, TOOLS & CUSTOMER-PROVIDED ITEMS

5.1 Customer-Provided Parts. The Company:

• Is not responsible for the quality, compatibility, or performance of any parts supplied by the Customer;
   

• Provides no warranty (express or implied) as to Customer-supplied parts;
   

• Is not liable for any damages arising from the failure, defect, or incompatibility of such parts.
   

5.2 Company-Purchased Parts. Where the Company or a Service Provider purchases parts on Customer’s behalf:

• Any manufacturer or third-party warranties belong to Customer, not to the Company;
   

• Company does not warrant such parts beyond what is required by applicable law or expressly provided in writing.
   

5.3 Tools & Equipment. Customer:

• Shall not borrow, purchase, or request temporary use of any tools or equipment from Service Providers;
   

• Shall not request cash, personal credit card information, or off-the-book work from Service Providers;
   

• Shall not offer additional personal payment to technicians for work not disclosed to or approved by the Company.
   

Any such conduct may result in immediate termination of Services.

 

6. VEHICLE SAFETY, KEYS & LEGAL COMPLIANCE

6.1 Vehicle Positioning. Customer is responsible for ensuring the vehicle is in park (or secured) and reasonably safe for Service Providers to approach and work on.

6.2 Keys & Drop-Off. The Company:

• Is not responsible for the location, loss, or security of vehicle keys;
   

• Is not responsible for the specific drop-off location chosen by Customer or third parties, including any property left in or around the vehicle.
   

6.3 Compliance With Law. Customer and Service Providers must comply with all applicable Local, State, and Federal laws. The Company may decline or discontinue Services where continued work would violate, or is reasonably believed to violate, applicable law.

 

7. ENVIRONMENTAL RESPONSIBILITIES

7.1 Leaks & Spills. Customer is responsible for:

• Disclosing known leaks or spills from the vehicle to authorities where required;
   

• Any clean-up, remediation, or reporting of leaked fluids from their vehicle, including oil, fuel, coolant, or other fluids.
   

7.2 Waste Disposal. Unless expressly agreed in writing:

• The Company is not responsible for disposal of trash, used parts, tires, or any by-products of repairs;
   

• The Company is not responsible for cleanup or remediation of hazardous or non-hazardous materials originating from the Customer’s vehicle.
   

 

8. SERVICE COMMUNICATION, ACCESS & WAIT-TIME FEES

8.1 Customer Availability. Customer shall remain reasonably reachable by phone, text, or other agreed method while Services are being rendered, including while the vehicle is in tow.

8.2 Site Access & Hazards. Customer is responsible for:

• Providing accurate information about the drop-off or work location;
   

• Ensuring access is not obstructed and disclosing any known hazards (e.g., low clearances, restricted access, dangerous surroundings).
   

8.3 Wait-Time & Delay. The Company reserves the right to charge additional wait-time or delay fees where:

• Customer is not present, is unreachable, or fails to facilitate access;
   

• Conditions prevent timely completion due to Customer-caused delays.
   

 

9. THIRD-PARTY TOW COMPANIES & VENDORS

9.1 Independent Contractors. Customer acknowledges that some or all Services may be performed by independent third-party vendors or tow companies:

• Such third parties are not employees of the Company;
   

• The Company is not liable for their separate acts or omissions to the fullest extent permitted by law.
   

9.2 Insurance Information. Customer is responsible for obtaining and retaining insurance or identifying information directly from third-party tow operators or vendors when desired.

9.3 No Responsibility for Third-Party Fault. To the fullest extent permitted by law, the Company is not liable for faults, damages, or issues caused solely by third-party tow companies or vendors.

 

10. PRELIMINARY DIAGNOSIS; CHANGING CONDITIONS

10.1 Preliminary Nature. All diagnoses provided before or during initial inspection are preliminary estimates only and may change based on:

• Further inspection of the vehicle;
   

• Newly discovered conditions, defects, or damages;
   

• Part availability, manufacturer constraints, and recalls.
   

10.2 Revised Scope & Charges. The Company may adjust recommended work, pricing, or estimated completion times based on updated findings. Customer will be informed and may be required to approve revised estimates before additional work commences, where practical.

 

11. CUSTOMER CONDUCT & TERMINATION OF SERVICE

11.1 Conduct. Customer agrees not to:

• Threaten, harass, intimidate, or retaliate against any Service Provider or Company representative;
   

• Engage in any conduct that is unlawful, unsafe, or disruptive at or near the job site.
   

11.2 Right to Suspend or Terminate. The Company and Service Providers reserve the right, at their sole discretion, to suspend or terminate Services immediately where:

• Customer engages in abusive, unsafe, or unlawful conduct;
   

• Site conditions become unsafe;
   

• Cooperation and communication from Customer are unreasonably withheld.
   

11.3 No Refund in Misconduct Cases. In the event Services are halted or terminated due to Customer’s behavior, safety concerns, or non-cooperation, no refund shall be due, except where required by applicable law.

11.4 Third-Party Communications. Unless expressly agreed, Customer is not responsible for communicating with third-party vendors, insurers, or government agencies about appraisals, insurance claims, or related matters; such communications may be coordinated by the Company as appropriate.

 

12. WORKSITE SAFETY

12.1 Technician Discretion. Service Providers have the sole and absolute right to determine whether conditions are safe to proceed with Services.

12.2 Unsafe Conditions. Services may be refused, limited, or discontinued where:

• Environmental conditions (weather, road conditions, visibility) are unsafe;
   

• Community-related or situational risks (crime, hostility, etc.) are present;
   

• Vehicle-related risks (instability, severe damage, fire risk, fluid leaks in hazardous locations) are present.
   

The Company is not liable for any resulting delays or inability to complete Services due to such safety decisions.

 

13. TERMS MODIFICATION

13.1 Right to Modify. The Company may revise or update this Agreement from time to time. Any such modifications will be effective as of posting on the Company’s website, app, platform, or as otherwise communicated to Customers.

13.2 Continued Use. Customer’s continued use of Services after such modifications shall constitute acceptance of the modified terms.

 

14. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law:

• Services are provided on an “AS IS” and “AS AVAILABLE” basis;
   

• The Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
   

• No oral or written information or advice provided by the Company shall create any warranty not expressly set forth herein.
   

 

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law:

15.1 Exclusion of Certain Damages. The Company shall not be liable for any:

• Indirect, incidental, consequential, special, exemplary, or punitive damages;
   

• Loss of use, loss of profits, loss of business, loss of goodwill, or loss of data,
  even if advised of the possibility of such damages.
   

15.2 Cap on Liability. In no event shall the Company’s total aggregate liability arising out of or related to this Agreement or the Services exceed the total amount actually paid by Customer to the Company for the specific Service at issue.

15.3 Third-Party Acts. The Company is not liable for acts or omissions of third-party tow companies or independent contractors except to the limited extent required by law.

 

16. DISPUTE RESOLUTION; ARBITRATION; WAIVER OF CLASS ACTION

16.1 Arbitration Agreement. To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to this Agreement or the Services (including formation, interpretation, performance, breach, or termination) shall be resolved by binding arbitration rather than litigation in court.

16.2 No Jury Trial. Customer knowingly and voluntarily waives any right to a trial by jury for such disputes, to the extent permitted by law.

16.3 Class Action Waiver. Disputes shall be resolved on an individual basis only. Customer waives any right to participate in a class, collective, or representative action against the Company.

16.4 Small Claims Exception. Either party may seek relief in a small claims court of competent jurisdiction for qualifying claims, if such option is available under applicable law.

 

17. GOVERNING LAW

To the extent not preempted by federal law, this Agreement shall be governed by and construed in accordance with the laws of the state in which the Company is primarily headquartered or, where required, the state in which the Services are performed, without giving effect to any conflict-of-laws principles.

 

18. SEVERABILITY; ENTIRE AGREEMENT

18.1 Severability. If any provision of this Agreement is found to be invalid or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

18.2 Entire Agreement. This Agreement constitutes the entire understanding between the Customer and the Company regarding the subject matter hereof and supersedes all prior or contemporaneous oral or written communications relating to such subject matter.

 

BY REQUESTING OR ACCEPTING SERVICES, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THIS AGREEMENT.