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Cancellation Policy

Terms and Conditions and Disclaimers for Joe's Roadside Assistance and Mobile Mechanic By engaging the services of Joe's Roadside Assistance and Mobile Mechanic (the "Company"), the customer ("Customer") agrees to the following terms and conditions: 1. Payments and Refunds All payments for services rendered are non-refundable. 2. Parts and Tools The Company is not responsible for any parts provided by the Customer or for purchasing parts for the vehicle. The Company is not responsible for any warranties related to parts purchased by the Customer or by the Company on the Customer's behalf. The Customer is prohibited from borrowing or purchasing tools or equipment from service members. The Customer cannot ask service members for cash, credit card information, or refunds, nor offer additional funds to service members for services not disclosed or agreed upon through the Company. 3. Vehicle Safety and Operation Vehicles must be placed in park and properly secured before the service member begins work. The Company is not responsible for the location of vehicle keys or for the drop-off locations of any tows. 4. Environmental Responsibilities The Customer is responsible for any required environmental disclosures to authorities and for cleaning up any leakage or spills from their vehicle. The Company is not responsible for the disposal of trash, waste from replaced parts, or any leakage from a damaged vehicle. 5. Service and Communication The Customer must maintain communication with the service member while the vehicle is in tow or being worked on. The Customer is responsible for identifying and providing access to any obstructions at the tow destination and notifying the service member of potential hazards. A wait-time fee may be added to the cost of the tow and/or service call if delays or extended service times occur. 6. Liability for Tools and Equipment The Company is not responsible for securing any valuables in the Customer's vehicle. The Company is not responsible for any items left in the tow truck if the Customer rides in the cab during a tow. The Company is not liable for faults, damages, or issues caused by third-party tow companies. The Customer is responsible for collecting insurance information from third-party vendors. https://docs.google.com/document/d/1jn6Zwo1M7QE01J-mBiNrX2d3IGCrHO_dKmgk0zUa1tI/edit?tab=t.0

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