Terms & Conditions
Thank you for choosing Joe's Roadside Assistance. We sincerely appreciate your business and are to providing you with the best service possible. Your trust in us means a lot and we look forward to assisting you whenever you need help on the road.
*
Terms and Conditions
Terms and Conditions and Disclaimers for Joe's Roadside Assistance and Mobile Mechanic
By engaging the services of Joe's Roadside Assistance and Mobile Mechanic (the "Company"), the customer ("Customer") agrees to the following terms and conditions:
1. Payments and Refunds
-
All payments for services rendered are non-refundable.
2. Parts and Tools
-
The Company is not responsible for any parts provided by the Customer or for purchasing parts for the vehicle.
-
The Company is not responsible for any warranties related to parts purchased by the Customer or by the Company on the Customer's behalf.
-
The Customer is prohibited from borrowing or purchasing tools or equipment from service members.
-
The Customer cannot ask service members for cash, credit card information, or refunds, nor offer additional funds to service members for services not disclosed or agreed upon through the Company.
3. Vehicle Safety and Operation
-
Vehicles must be placed in park and properly secured before the service member begins work.
-
The Company is not responsible for the location of vehicle keys or for the drop-off locations of any tows.
4. Environmental Responsibilities
-
The Customer is responsible for any required environmental disclosures to authorities and for cleaning up any leakage or spills from their vehicle.
-
The Company is not responsible for the disposal of trash, waste from replaced parts, or any leakage from a damaged vehicle.
5. Service and Communication
-
The Customer must maintain communication with the service member while the vehicle is in tow or being worked on.
-
The Customer is responsible for identifying and providing access to any obstructions at the tow destination and notifying the service member of potential hazards.
-
A wait-time fee may be added to the cost of the tow and/or service call if delays or extended service times occur.
6. Liability for Tools and Equipment
-
The Company is not responsible for securing any valuables in the Customer's vehicle.
-
The Company is not responsible for any items left in the tow truck if the Customer rides in the cab during a tow.
-
The Company is not liable for faults, damages, or issues caused by third-party tow companies. The Customer is responsible for collecting insurance information from third-party vendors.
7. Dispute Resolution
-
Complaints may be recorded for quality and service assurance purposes.
-
The Customer agrees to resolve any disputes through arbitration rather than litigation.
8. Preliminary Diagnoses and Adjustments
-
The Customer understands that preliminary diagnoses may change based on the vehicle’s actual condition, parts availability, manufacturing limitations, and/or recalls discovered during service.
9. Customer Conduct
-
The Customer agrees not to retaliate or break any laws during or at any time while the service member is performing work.
-
If a disagreement arises, services may be suspended, and unfinished work will not be completed. Refunds will not be provided under these circumstances.
-
The Customer is not responsible for communicating with vendors, insurance agencies, or government agencies regarding appraisals, insurance claims, or other related matters unless otherwise agreed.
10. Worksite Safety
-
The service member is responsible for assessing the safety of the job site and has the right to deem conditions unsafe at any time due to environmental, community-related, or vehicle-related issues.
-
In cases where safety is compromised, the service member may halt or refuse service.
11. Modification of Terms
-
These terms and conditions are subject to change or modification by the Company.
-
The Customer will be notified of any changes in a timely manner.
By engaging the services of Joe's Roadside Assistance, Mobile Mechanic, or Towing Services, the Customer acknowledges and accepts these terms and conditions.