Terms &Policies

Policy and Procedures

1. Service Availability

• JRS Roadside Techs and Mobile Mechanics provide 24/7 roadside assistance and on-site repair services.

• Services are available within [specified coverage area].

• Response times may vary based on location and traffic conditions.

2. Appointment Scheduling

• For scheduled maintenance or repairs, appointments must be made at least [X] hours in advance.

• Same-day appointments are subject to technician availability.

3. Emergency Services

• Emergency roadside assistance requests will be prioritized.

• Customers must provide accurate location details and vehicle information for a swift response.

4. Payment Policies

• Full payment is required upon completion of services.

• Accepted payment methods include cash, credit/debit cards, and digital payment platforms.

• Any additional costs for parts or extended services will be communicated and agreed upon before work begins.

5. Cancellation and Rescheduling

• Cancellations must be made at least [X] hours before the scheduled service to avoid a cancellation fee.

• Rescheduling is allowed without penalties if requested [X] hours in advance.

6. Warranty and Liability

• Repairs come with a [specified duration] warranty for parts and labor, subject to standard terms and conditions.

• JRS is not liable for damages caused by pre-existing issues or customer misuse.

7. Customer Responsibilities

• Customers must ensure safe and legal parking conditions for roadside repairs.

• Accurate disclosure of vehicle issues helps expedite service delivery.

8. Health and Safety

• JRS technicians follow strict safety protocols during roadside assistance and repairs.

• Customers are requested to maintain a safe distance during the repair process.

9. Privacy Policy

• Customer information is collected solely for service delivery and will not be shared with third parties.

• JRS adheres to [data protection regulation, e.g., GDPR/CCPA] to protect customer privacy.

10. Feedback and Complaints

• Customer feedback is encouraged to help us improve our services.

• Complaints can be submitted via email at through our website's contact form.

• Subject to change